Brendan Newman

Work Experience

2017 - Present

Sales Automation Manager

Company

Diligent

City

Remote

Key Responsibilities

Team Leadership / CRM Administration / Business Analysis

Accomplishments

• Manage a global team supporting and enhancing Salesforce CRM and related systems for 800+ Sales, Customer Success, Support, Marketing, and Operations end users
• Gather requirements, architect solutions, and build/delegate projects to support current and future state business needs
• Oversee CRM helpdesk providing coverage for worldwide user base
• Manage core integrations including Marketo, Gainsight, Salesloft, Jira, 6sense, and Netsuite
• Develop and document scalable processes to support integration of acquired companies into Salesforce
  • Work with integrations team to align incoming acquisitions with standard Diligent procedures
• Introduced Agile methodology and Jira ticketing system for Sales Automation team
• Standardized weekly release cadences utilizing industry best practice DevOps principles

2015 - 2017

Business Solutions Manager

Company

BoardEffect, LLC

City

Philadelphia, PA

Key Responsibilities

Business Process Automation / CRM Administration / IT & Network Administration / Technology Integration

Accomplishments

• Led interdepartmental Business Process team to improve and expand systems and processes
• Worked with department heads to identify pain points and create scalable solutions
• Acted as Salesforce transition and implementation team leader; administrator for prior Zoho CRM
• Planned and executed move to cloud hosted VoIP phone system and call center
• Streamlined efficiency by initiating transition to SSO for primary business tools
• Internalized and stabilized previously existing vendor managed IT; expanded and documented procedures
  • Trained and supported existing employees and new hires in all aspects of office technology and systems
  • Administered network resources and facilitated 50% user growth across two offices and remote locations
  • Introduced IT helpdesk system to better track and analyze support requests and create self help resources

2007 - 2015

Program Director

Company

Bike & Build

City

Philadelphia, PA

Key Responsibilities

Non-profit Management / Event Programming / Volunteer Management / Technology Integration

Accomplishments

• Annually hired, trained and supervised staff of 32 young adult trip leaders. Guided them in improving their leadership skills, planning the logistics of their trips, and managing team dynamics while on the road
• Managed the organization’s 7-year 50% participant growth
  • Grew the organization from six to ten trips; planned new routes and expanded the traditional fundraising model
  • Expanded programming and improved operations to increase average yearly donations by $340k+
• Cultivated and managed relationships and agreements with key organizational partners, sponsors and vendors Initiated change in credit card processing company resulting in a savings of more than $100k
  • Negotiated with bicycle provider to decrease unit costs by 20% on the largest annual organizational expense
  • Acted as main contact and finalized contracts with the majority of the organization’s primary NPO partners
• Creatively implemented technology to streamline tasks, increase productivity and encourage sustainability, while reducing overhead costs
  • Led migration to almost totally paperless workflow through better web tools, online donation integration and custom web based application systems for both participants and grant applicants
  • Integrated popular social media tools to raise awareness of the organization and connect with constituents
    Managed and maintained public website, created electronic outreach materials and mailers
  • Continuously expanded and extended functionality of custom built web application to facilitate better information sharing between seasonal employees as well as automate operations for staff
  • Built and administered entire in-house network and servers, including both on and off-site backups
• Consistently analyzed and critically evaluated programming and efficiency of processes
  • Worked closely with board and alumni to refocus and refine the core mission and values
  • Collected and analyzed participant and partner feedback, making changes and improvements as needed
• Appointed as trustee for Bike & Build’s Chris Webber Memorial (CWM) fund
  • Created and executed annual week-long CWM ride to raise money for the fund, grossing $110k+
  • Worked with trustee board to evaluate grant applications, awarding Fellowships up to $20k

2006-2007

Web Production Specialist

Company

NeighborWorks America

City

Washington, DC

Key Responsibilities

Content Production / Corporate Branding

Accomplishments

• Served as website leader for all NeighborWorks America district offices, optimized all aspects of the organization’s public website as well as numerous internal sites
• Developed interactive Flash map and slideshow and built new section of website to highlight organization’s initiatives in rebuilding the Gulf Coast

2005-2006

Americorps Member

Company

City Year

City

Columbia, SC

Key Responsibilities

Event Planning / Development / Volunteer Management

Accomplishments

• Collaborated with team members to plan and execute largest annual fundraising event; produced all branded print and digital materials
• Coordinated a 16-week service learning program for middle schoolers, engaging 50 participants in over 100 hours of service each
• Exceeded 140% of the targeted donation goal for “Young Heroes” service program, and more than quadruple the previous year’s total

2003-2005

Web & Interactivity Associate

Company

Visual Technology

City

Exton, PA

Key Responsibilities

Web Development / IT

Accomplishments

• Worked one on one with small business clients to create an online presence
• Streamlined remote client image proofing and ordering process by integrating a dynamic PHP image gallery
• Built and maintained all office workstations as well as in house intranet and servers
• Performed digital photography and image retouching

Education

Certifications